Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Go Camera Trouble

Reply
Discussion stats
  • 1 Reply
  • ‎2023-01-26 07:04 AM
  • 1039 Views
  • 0 Likes
  • 2 In Conversation
Melll
Tutor
Tutor
‎2023-01-26 07:04 AM

Have an Arlo Go Camera that I changed the battery out every month with no problems.  This time it would not come back online.  Deleted from my Arlo app and reloaded but it would not recognize the QR code.  Don’t think it is something serious as all I did was exchange batteries like many times before?  My question is where can I send in for inspection and repair if needed?

Labels:
0 Likes
Reply
Message 1 of 2
1,039
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2023-01-27 10:44 AM

Melll,

 

If you removed it from the app, you will need to factory reset the camera to re-onboard. Follow the instructions here and then attempt to onboard the camera again:  https://kb.arlo.com/1202749/How-do-I-reset-my-Arlo-Go-camera-to-factory-default-settings

 

JamesC

0 Likes
Reply
Message 2 of 2
1,022
Discussion stats
  • 1 Reply
  • ‎2023-01-26 07:04 AM
  • 1040 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.