Betreff: Arlo GO cant connect to cloud. Any Go working?

[Kotletukas]

Hi. 

Have ARLO GO that cant connect to cloud. After QR scan get good chime, get blue/purple flashing and later orange fast blinking.

Tried 3 good know working SIM cards with active data plans. No PINs.

I know that SIMs are working in ARLO GO, and make good data sessions, send data to netgear.com and ngxcld.com servers. So data is working.

It looks like ARLO did change something and cant admit it. After that older (maybe not updated) cameras cant connect to server. 

How that can be solved?

[JamesC]

Where are you located? Who is the service provider for the SIMS you are using?

JamesC

[Bomix-chan]

I got same problem here in Hong Kong, addition is after 1st scan the QR code, I input APN as app prompt to, re-scan QR code, get another chime when LED in blue/purple, then back to error, LED turn off after scan QR code, reset the camera to default factory setting by QR code tens of time, not working carrier is CSL 1010， and smartone.

[Sjovik]

i have the same problem in Sweden, tested 3 different simcard (all Telia) and no contact!

Has anyone a solution for Telia?

[Hejhej]

I’ve had the same problem with halebop/Telia. I put the sim card into a phone and removed the pincode. It worked after that

[Joker526]

Same problem here in Switzerland. SIM card works. Can not connect anymore to the cloud. Seems that Arlo has an Issue.

[Bomix-chan]

Contact support, cannot solve the problem, no updates for days……. So sad, my Orbi still got solution for 1st generation problem…..

[Bomix-chan]

They suggest me to upgrade it……………………

[Bomix-chan]

May I ask if my go warranty was expired and I’m not at USA, only solution is buy a new one? And if same happen, I still can only buy another new one? 

[jguerdat]

Even in the US, if the warranty has expired there's no replacements offered so a new one is needed. You could purchase a monthly single camera plan to access official support to see if they have any additional troubleshooting suggestions and then cancel the sub when done.

BTW, you likely can't buy another Go (it's been discontinued) so you'd have to buy a Go 2 which will require a sub for cloud recordings.

[Bomix-chan]

thanks for your reply, I had get one month subscription and was helpless, on new purchase, I understand only go 2 is available, but do I should get it and if they change system again, and cannot use the cam again like these time.

[Dragosch1]

Same problem in Romania with Vodafone and Digi networks, none is working.

I have 1 x Arlo Go working fine and another one that is not connecting to the cloud/App. I've tried everything possible, even typed the APN manualy , the camera is not recognized by the APP.

ARLO Support can you do something ???? there are a lot of us with this type of problem and Arlo GO is not a cheap camera even if it's recently discountinued.

[PineRC]

Arlo is such BS now. No replacements, no GOOD support for older models and pushing you to buy new products which will last a year or two. After reading so many of these same issues and resolutions of “buying a new one” I’m done with Arlo.

[Norcha]

Same problem old Arlo go works fine and now buy a ne one and it won't connect to cloud service 

Support is totally useless!

Seems cloud server is locked for older camera's

DON'T BUY ARLO GO FIRST GENERATION YOU CAN'T ACTIVATE IT ANYMORE

A PIECE OF 0LASTIC BRICK

will see how long old camera will be support to connect to cloud

Done with arlo 

[Norcha]

Same here! Old Arlo go works fine. Buy a new arlo go and can't connect to cloud service. Support try tell me tha cam is defective or all around set-up instructions but looks  ARE FOR OLD GO CAMERA'S CLOSED ACCESS TO CLOUD SERVICES unfortunately

Will try call and get answers