The videos on my go 2 camera of my front door are being deleted without my authorization

[Cspurg78]

While trying to veiw the video notifications I received this morning three videos were deleted of my front door.  Has anyone else had something like this happen?  My account seems to be secure, no active devices other than my iPhone.

[jguerdat]

If concerned, change your password and ensure 2FA is enabled.

It seems unlikely but are you absolutely sure you didn't delete them instead of trying to perform some other action such as downloading? You might want to try force closing the app, clear the app cache and open it again to see what happens. Also, try the web client on a computer browser (my.arlo.com).

[StephenB · Accepted solution]

Also, consider installing a microSD card in the Go 2 camera.  Locally stored videos can't be deleted from the app or browser.

Note you will need to eject the storage and connect it to a PC in order to view the locally stored videos.

There are some scenarios where you will get a notification but still not see a video.  One is when the video stream gets corrupted (suffers loss) on the path from the camera to the Arlo Cloud.  

[Cspurg78]

What is 2fa, and is it in the settings of the app?

[StephenB]

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@Cspurg78 wrote:

What is 2fa, and is it in the settings of the app?

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two factor authentication.

• https://kb.arlo.com/000062288/What-is-two-step-verification-and-how-do-I-set-it-up-with-Arlo