Go2 Stopped Sending Notifications

[Ozy]

Hi, my Arlo Go 2 has stopped sending notifications. Heres the scenario:

1. I have a Arlo Secure Plus paid subscription with 4 different cameras.

2. 3 of teh 4 cameras are still working perfectly, its just the Go2 that has stopped sending notifications (all settings are as they have always been, ie notifications are turned on)

3. The Go2 is running of a SIM card on Telstra network.

4. Over the xmas period the battery went flat, I have come back from holiday and recharged and the issue appeared.

5. I can remote view via the camera and manually record and this recording pops up in the log ok and can be viewed via the app. (this tells me its not a mobile / cellular data / sim issue.

6. I have deleted the camera from the account and re-installed. Same issue appears.

7. This issue has happened about 12 months & 2 weeks from purchase......

8. I have logged the issue with Arlo support a couple of times now via the app to get a call back. Each time it says an estimated 2-3min wait time for a call back. I still have had no call back, so this feature mustnt work?

Really appreciate any advice or if anyone else has come across this issue and how to resolve. BTW, the firmware on the camera and app 

[ShayneS]

HI @Ozy 

Are you still experiencing this symptom? 

[Ozy]

Unfortunately yes. I ended up with support from Arlo via the app, turned out the sensor was faulty and wasnt picking up motion. So Arlo sent me a new one (which is amazing service as it arrived in less than 3 days). Its just arrived this morning and I have set it up and to my shock the "Motion detection test" also does not work on the new camera. So I am back to square one and going to try arlo support again.

Do you have any ideas?

[ShayneS]

That is interesting. I would suggest to reach out to the support agent that is managing your current case for a quicker resolution.