Computer/Cell phone cannot find base

[DavidRat]

Power light, internet light, and camera light are all green. Still, neither my phone nor my laptop can find the base terminal. I tried resetting to factory settings, with no luck. Any thoughts?

[jguerdat]

The Camera LED being green means the device is already in an account (or thinks it is). Are you reinstalling it or is this a new installation? Is the base new or used? Assuming it's not in any account, reset it by holding the reset button until the LEDs flash amber. Let it reboot to green of power and Internet - Camera should be off or amber.

If it's in an account, the reset won't help. Only removing it from that account will make it discoverable.