Arlo go no video

[Samuelson10]

my cameras are out of state and they dinging me with motion, but they don’t record any video Verizon

[StephenB]

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@Samuelson10 wrote:

my cameras are out of state and they dinging me with motion, but they don’t record any video Verizon

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If these are Go 2 cameras, then they require an Arlo Secure subscription to get cloud recording (in addition to a mobile data plan).  So start by checking the subscription status.

If they are the first generation Arlo Go cameras, then they do have free 7-day cloud storage.  However, that is limited to 5 unsubscribed cameras in the account.  How many cameras do you have? 

[Samuelson10]

they never required an arlo subscription before? 

is this new?

[StephenB]

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@Samuelson10 wrote:

they never required an arlo subscription before? 

is this new?

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No, the Go 2 cameras have always required a subscription.

Can you double-check the model you have?

• Arlo Go - VML4030
• Arlo Go 2 - VML2030

When did you purchase the cameras?