Arlo Go2 Stopped recording and sending notifications

[ltv26]

Hi all. I have 3 new Arlo GO2 cameras installed on the construction site, that worked fine for a week. Then they stopped recording and sending alerts. I contacted Support and followed all recommendations for trouble shooting: reset all cameras, batteries etc. The cameras work when I am on site. Once I leave the site they stop sending notifications, only live view is working. They are ARM AWAY, but not alerting! Any thoughts or suggestions? 

[jguerdat]

Are you using geofencing? If so, try removing those automations. Are they connected via cellular or WiFi?

[ltv26]

I am not using geofencing. All cameras have sim cards with cellular network. They worked for a week and then, one of the stopped recording events and sending notifications. This camera still works and shows live events. I don't know what else I can check to make it work properly. It was the purpose of having the cameras on the construction site of my house - to be able to monitor any activity. I am not able to go there all the time and reset the camera, that don't send notifications, as it's a long distance. 

[jguerdat · Accepted solution]

You can use the app to go to Settings, Support and choose your camera. Scroll to Contacts to see what official support may offer.