Arlo|Smart Home Security|Wireless HD Security Cameras

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titan212
Guide
Guide

Can't set up can't get help 

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titan212
Guide
Guide

okay now that i have calmed down 

Arlo essential camera I get to the scan qr code it beeps but never finds the camera.

I have tried installing from the app as well as my computer.

I know my router is on 2.4g.

 

StephenB
Guru Guru
Guru

@titan212 wrote:

okay now that i have calmed down 

Arlo essential camera I get to the scan qr code it beeps but never finds the camera.

I have tried installing from the app as well as my computer.

I know my router is on 2.4g.

 


The beep just confirms that the camera read the code.

 

After the beep, check your router's attached device list and see if the camera shows up there.

titan212
Guide
Guide

yes the camera shows up on my wifi devices

 

StephenB
Guru Guru
Guru

@titan212 wrote:

yes the camera shows up on my wifi devices

 


Ok.  Are you sure you are choosing the right model?

  • Essential if your camera has no spotlight
  • Essential Spotlight if your camera has the spotlight
  • Essential Gen 2 if you have one of those.
titan212
Guide
Guide

 I'm essential spotlight. and yes choosing the correct one

I can connect them to my wifi but the arlo app doesn't recognize them

StephenB
Guru Guru
Guru

@titan212 wrote:

 I'm essential spotlight. and yes choosing the correct one

I can connect them to my wifi but the arlo app doesn't recognize them


Best to check your router's attached device list after the chime, and see if the camera is there.  The chime just confirms that the camera was able to scan the QR code.

 

If it is there, then try onboarding again using a PC (my.arlo.com).  Connect the PC to your router with ethernet if you can.

titan212
Guide
Guide

I gave up and returned them.

Thanks for your help

 

janicemkennedy
Aspirant
Aspirant

What if you can’t connect via PC - are you saying the issue is iPhone???  

janicemkennedy
Aspirant
Aspirant

What if you can’t connect via PC - are you saying the issue is iPhone???  

StephenB
Guru Guru
Guru

@janicemkennedy wrote:

What if you can’t connect via PC - are you saying the issue is iPhone???  


Sometimes the PC works when the phone fails.  So just something to try,