Won’t detect motion

[tingkimtan]

I have a video doorbell. Was working fine for a couple of months then come suddenly it won’t detect any motion. I have chexked all my settings and it’s all turned on but it still wont detect motions. Can anyone help me please?

[StephenB]

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@tingkimtan wrote:

I have a video doorbell. Was working fine for a couple of months then come suddenly it won’t detect any motion. I have chexked all my settings and it’s all turned on but it still wont detect motions. 

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Has the trial subscription expired?

[tingkimtan]

No. I have an active subscription which is Arlo Secure Single Camera. 

[StephenB]

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@tingkimtan wrote:

No. I have an active subscription which is Arlo Secure Single Camera. 

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Can you make a manual recording while livestreaming the camera?

[tingkimtan]

Yes I can. I also get notified when someone presses the doorbell

[StephenB]

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@tingkimtan wrote:

Yes I can. I also get notified when someone presses the doorbell

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Have you also double-checked the rule in the mode(s) you are using?

What model is the doorbell?

Do you see "Library" in your app menu?  Or do you see "Feed" and "Dashboard" instead?

[tingkimtan]

I see a feed and dashboard

[StephenB]

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@tingkimtan wrote:

I see a feed and dashboard

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What mode is the system in?  

Have you looked at the details of the mode to see if there is a rule for the doorbell?

• https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[tingkimtan]

Yes I did 😔 I also tried to change the rules on each mode but I still don’t get any motion detection

[jguerdat]

Screenshots of your rules may be useful.

[tingkimtan]

What do you mean?

[jguerdat]

Edit your modes and rules and take screenshots of those rules as appropriate. Post those screenshots here.

[tingkimtan]

1st one is Arm Home and 2nd pic is arm Away

 

 

[jguerdat]

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@tingkimtan wrote:

No. I have an active subscription which is Arlo Secure Single Camera. 

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Have you checked this subscription to verify that it's active on the doorbell? If the subscription is fine, I'd suggest using the app to go to Settings, Support to see what official support may offer, including a possible RMA.