Won’t connect

[Danhyde1991]

I have recently purchased an essential xl spotlight camera to go with my other 2. I was told it was new but I am a bit wary now. It won’t connect to my phone. All I get on it is the blue led it flashes on for a few seconds and then goes out for a few second continuously. I’m not sure if the sync button is working as I can hold it in for more than 30 seconds and nothing happens. What are anyone’s thoughts. Thanks 

[jguerdat]

Did you charge the camera until the blue LED solidly lit up on the camera?

[Danhyde1991]

I didn’t no. I left it over night and I thought that would be enough to sync it as I have a solar panel for it as well. When it’s charging it’s a fast flashing blue light is that correct?

[jguerdat]

No. The blue LED is on solid when fully charged (unless you've disabled that in the camera settings) but will not blink. A blinking blue LED generally means the camera has connected to your hub or router successfully but will blink only for a short time (a few seconds). Try this procedure to see if it helps: https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[Danhyde1991]

This is continually flashing blue the goes off then on again. I red that it means it’s connected but it then won’t read the qr code on my phone. I have tried the factory reset but when I hold the sync button for more than 30 seconds nothing happens it just continues to flash the blue light

[jguerdat]

Assuming the battery is fully charged, I think your next step is to swap cameras at the store.

[Danhyde1991]

I will try again a leave it over and then if it’s not charged in the morning I think you’re right it will need to be changed. Thank you for your help