Warranty Replacement Issue

[wuzzy1]

I was wondering if anybody has had the issue I'm having with a warranty replacement camera.  I returned an Arlo Essential camera under warranty with an RMA...Arlo received it 1 week ago.  The Arlo's RMA status website shows that a replacement was shipped via Fed Ex on 11/22.  Since I haven't received it, I checked Fed Ex's website, and it said "label created."  So I got on the Arlo Support chat today, and the agent said it shipped and I needed to contact Fed Ex.  So I contacted Fed Ex, and they said the shipper (Arlo) has created the label, but the shipper (Arlo) has not dropped the package off at Fed Ex.  So I got back on Arlo Support chat and told them what Fed Ex said.  The agent said that they shipped it, and that I need to check with Fed Ex.  I told the agent that I just talked to Fed Ex.  No luck.  The agent started a case issue, but I'm not sure how successful that will be.  Thoughts from anyone would be helpful.