Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Community

Join Now Sign in Help

Reply

Hello - please I need help with my cameras not connecting. I follow instructions in reconnecting but it gives me a red X and will not connect. Every month I get charged for subscription. Please help thank you so much. My product is still under one year warranty.

3 REPLIES 3

Since you have a subscription have you gone to setting-support in the app and a phone option will be there.

I did but there's no phone number to call.

@Pmatt wrote:
I did but there's no phone number to call.

I have it in the U.S so may be a regional option if your in another country. Once you select a device for support and scroll down the phone icon is there along with chat.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.