VMB4500 base goin offline after IP changed modem

[Nanlee]

Does the base need to be plugged into the router? My internet company added a new box to my router and plugged the VMB4500 into it instead of the main router, now my base keeps  going off several times a day showing a blinking yellow light. I have Armstrong internet they added a TP link

[jguerdat]

Theoretically, this should work fine but...

It would seem that you needed more Ethernet ports than the router supplies. If so, what was added was a switch to add more ports. Make sure all cables are fully plugged in. You could also (potentially) move one Ethernet cable from the router (NOT the one to the switch) to the switch and plug the base into that newly-freed port on the router.

[Nanlee]

I do not understand, Im sick of this base its off line again it works for a while then goes to blinking amber. Ready to trash it!  

[jguerdat]

We can't help if you're not willing to do basic troubleshooting.

[StephenB]

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@Nanlee wrote:

Does the base need to be plugged into the router? My internet company added a new box to my router and plugged the VMB4500 into it instead of the main router

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Exactly what "box" did they add (manufacturer and model)?

did you try plugging the VMB4500 back into the router?

[Nanlee · Accepted solution]

all is well now arlo base is now plugged into my router and working great!