Turning on video

[trumpeter]

I purchased a set of three cameras a few weeks ago. I was able to sync all three while sitting in my kitchen and each one in turn produced video on my cell phone. Also, I was able to recover video from the library for each camera and play it back on my cell phone. However, after installing one of the cameras today I can't seem to turn it on or get it to show video. What am I missing?

[jguerdat]

Assuming the battery is charged, remove and reinstall that camera to see if that helps. 

[JamesC]

trumpeter,

Are you seeing an error message? What do you mean when you say you can't seem to turn it on?

JamesC

[trumpeter]

I mounted the camera outside and then opened the Arlo app. It said that the camera was offline and I don’t know what to do to bring it back on line and showing video

[trumpeter]

I still can’t get my cameras on line. I revisited Best Buy where I bought them and talked with two associates. They suggested repeating the setup process and if this didn’t work disconnect and start over. I did all of this after assuring good battery and proper 2.4 network. Best Buy assured me that these new cameras do not require a base station. I am very frustrated - do you ever consult in real time? Please help..

[trumpeter]

Oops

[JamesC]

trumpeter,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC