Arlo|Smart Home Security|Wireless HD Security Cameras
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Troubleshooting

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  • ‎2023-01-05 05:54 AM
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SSSmith
Aspirant
Aspirant
‎2023-01-05 05:54 AM

Arlo has apparently lost any memory of my monthly subscription.  Well, except the monthly charge of course.  Only recourse appears to be a credit card charge-back because there seems to be no way to contact a live agent without an account.  If not resolved soon I’m back in the Nest…..

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-01-06 05:00 PM

Hi @SSSmith

 

Can you provide more detail regarding this subscription issue you are experiencing? Are you missing recordings, features? 

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SSSmith
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Aspirant
‎2023-01-07 08:17 AM

Never lost any access I was simply not listed as having a subscription so couldn’t speak to a live agent or open a trouble ticket.  All fixed the day after this post.  Well, my subscription reappeared and was able to open a ticket.  Still waiting on a response….

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