Trouble shooting essential wireless camera set up

[Ro6]

I am trying to set up an essential wireless camera. I am able to get up to the point where it creates a chime. However, the device is never discovered. I have been successful with other devices past this point, But not with this one. Do you have any advice?

Thank You 

Arlo Essential Spotlight Camera 

[StephenB]

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@Ro6 wrote:

I am trying to set up an essential wireless camera. I am able to get up to the point where it creates a chime. However, the device is never discovered. I have been successful with other devices past this point, But not with this one. Do you have any advice?

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Try a PC using my.arlo.com instead of the app. If your router lets you disable 5 Ghz wifi, then do that while onboarding.

Also, make sure that your home network

• uses WPA2 (AES) security
• has no punctuation in the network name or password

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@Ro6 wrote:

However, the device is never discovered. I have been successful with other devices past this point,

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Other Arlo devices?  If so, are they connecting to your home wifi?  Or are they base stations connecting via ethernet, or cameras connecting to a base?