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[BruB-55]

I still cannot connect my cameras. I have completed all tips tricks and spend 90 minutes on the phone with support and still when it looks for the Arlo cameras they are not found. I have a wireless floodlight, doorbell, and outdoor camera that I am unable to connect. 

I appreciate any further tips. 

[StephenB]

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@BruB-55 wrote:

I still cannot connect my cameras. I have completed all tips tricks and spend 90 minutes on the phone with support and still when it looks for the Arlo cameras they are not found. I have a wireless floodlight, doorbell, and outdoor camera that I am unable to connect. 

I appreciate any further tips. 

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This is a user-to-user forum, so we have no idea what you've actually tried.

General advice on this

• make sure the phone is connected to home wifi
• disable any vpns
• disable 5 ghz wifi in your router during onboarding if it will let you
• remove any punctuation/special characters in the wifi network name and wifi password
• double-check that the wifi security allows WPA2 (AES) connections
• In the case of the Essential outdoor camera, make sure you are choosing the correct model (Essential Spotlight if it has a a spotlight)

Also, you can try onboarding everything but the doorbell from your browser (my.arlo.com) - that sometimes works when the app fails.