Problems with getting status

[Moores]

After I set up my cameras to my phone, It just says getting status. I don't get a live feed or anything. Anything I can do to fix it?

[jguerdat]

Both WiFi and cell service? What phone and OS?

[Moores]

The phone is android, and the cell service is tmobile on both phones we are trying to get them connected to. 

[jguerdat]

What about if you use WiFi?

[Moores]

It is connected to wifi, its all connected it just says showing status. How am I able to see live feed and recorded feed?

[JamesC]

Moores,

Try logging in to the web client using a PC: my.arlo.com

Do you experience the same behavior?

JamesC