Arlo|Smart Home Security|Wireless HD Security Cameras
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Pixilated Video Feed Essential Camera

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  • ‎2024-07-26 02:42 AM
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Hefty101386
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‎2024-07-26 02:42 AM
My video feed while using the Arlo app (version 4.17_28700) in full screen landscape mode is heavily pixilated from one of the recent app updates. It looks much worse when using night vision. The pixilation fluctuates and moves across the screen.
 
I encounter this on the latest Android OS version on Samsung S21 and S24 phones with the latest Arlo app version. I have isolated it to the app causing the behavior because I used Chrome on those phones to access the Arlo camera through their web portal and the video feed is clear. 
 
I added their site to my homepage as a less than ideal workaround to using the app. I hope someone from their support will see this or someone report it to them because I don't have a subscription or way to report it to them.
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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-08-05 07:51 AM

Are you still seeing this same behavior? Have you tried to uninstall and reinstall the app?

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