Nothing in feed

[JoanCootes]

All four of my cameras appear to be working, but when I check "feed" in the app, nothing comes up, and it seems this started about 9.30 last night. There is nothing obstructing the cameras, three of them are hooked up to Arlo solar panels, but this is happening to all four cameras. Why is this happening?

[StephenB]

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@JoanCootes wrote:

All four of my cameras appear to be working, but when I check "feed" in the app, nothing comes up, and it seems this started about 9.30 last night. There is nothing obstructing the cameras, three of them are hooked up to Arlo solar panels, but this is happening to all four cameras. Why is this happening?

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If you make a manual recording while livestreaming a camera, do you see that show up in the feed?

[JoanCootes]

If you mean click on the camera icon, yes that showed up in the feed.

I think I may have figured out what is happening. The same thing happened this morning when I went to check the feed, it came up empty, but then a pop-up came up telling me to log back in. I hadn't logged out, it seems the system automatically logged me out at some stage. When I clicked on "log back in", then I got all the feed from overnight. I don't know why I would have been logged out. If it happens again tomorrow morning, I will go to the page on the app where I log out and see what that says. I would appreciate any input as to why I would automatically be logged out.

[StephenB]

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@JoanCootes wrote:

I would appreciate any input as to why I would automatically be logged out.

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Are you using the mobile app, or are you using a PC (browsing to my.arlo.com)?

[JoanCootes]

I have been exploring the app on my mobile phone, that is where I check my cameras. Again this morning I have nothing in my feed, and yet the cameras are still working and recording incidents. This is the third morning this has happened. I turn off my mobile phone at night, and every morning when I turn it back on, I check the cameras. This morning, I was doing that, and I saw that the last recorded incident was about 10pm, and the feed was empty after that time, and is still empty at 9.53am. But the last two mornings, after a certain time, I will get notifications in the feed and all the footage that was recorded overnight. I have not changed any settings to cause this to happen. I thought it might have been that I had been logged off, but it wasn't the case this morning. I actually logged out of the app myself, waited a few minutes, then logged back in, but it made no difference, nothing came up in the feed. I even uninstalled the app, waited a few minutes, then re-installed, but that made no difference either, still nothing coming up in the feed. The cameras are still working, and I can check live footage, but I need to be able to check the feed. This is really frustrating, and worrying. I live in an area where I need to have fully functioning security cameras for my own peace of mind.

[JoanCootes]

Further information. I logged in on my PC and was able to check the feed there, everything was working fine. And at 10.27am I got a notification on my mobile phone that there was footage in my feed, and when I checked the app on my mobile all the footage from overnight was there. It seems that from about 10pm till about 10am I don't get anything in the feed on my mobile, but after that time the footage is in my feed. I haven't changed any settings to cause this to happen, and I would like to know why this is happening.