No video

[Khaki2017]

I get a notification on my phone but the video never shows up 

[StephenB]

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@Khaki2017 wrote:

I get a notification on my phone but the video never shows up 

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Do you have a subscription (either trial or paid) for the camera?

[Khaki2017]

I may have the trial. I’m not sure. This camera is new. I had bought one from Amazon and the other one directly from Arlo. 

[StephenB]

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@Khaki2017 wrote:

I may have the trial. I’m not sure. 

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 Go in to the subscription area of the app (or my.arlo.com) and check.

New kits have a 1 month trial.  Older inventory might have 3.