Arlo|Smart Home Security|Wireless HD Security Cameras

No recordings after free trial ended

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Kevin98585
Aspirant
Aspirant

I added a third essential camera to my system, after the free trial it quit recording alerts, it gives me alerts but it doesn't record the event, what's the problem? Please help, Kevin 

 

 

 

4 REPLIES 4
jguerdat
Guru Guru
Guru

You need a subscription to record to the cloud. Your trial ran out so use Settings, Subscription to add one.

Kevin98585
Aspirant
Aspirant

Why do my older cameras continue to record?

Kevin98585
Aspirant
Aspirant

Why do my older cameras continue to re ord without a subscription 

jguerdat
Guru Guru
Guru

Assuming that the older cameras are no newer than Pro 2 (you didn't specify), they still have the free 7 day plan. Anything newer than the Pro 2 needs a subscription. That's why you got the trial, to get you started.