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My arlo essential spotlight xl cameras went offline I tried to reset them but now they won’t sync with the arlo app I tried all the troubleshooting instructions but that just made things worse please Arlo help
@AD24 wrote: I removed the cameras from the app I tried to sync them again but the app won’t recognize the cameras my cameras are connected directly to the router also but everything I try doesn’t work
Try adding them from a PC browser (my.arlo.com), as sometimes that will work when the app fails.
Also, if you can disable 5 ghz wifi in your router, try doing that, and then attempt to onboard again. Of course make sure your phone is connected to your home wifi, and that any VPN is turned off.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.