My Video Doorbell will not record when motion is detected.

[hthib]

I have a wireless Video Doorbell that I have had for 9 months.  Normally when I arm the unit and it detects motion it will send me a notification and start recording.  The recording will then show up in my library.  Today I still get the notifications when there is motion, but the doorbell will not record.  All of my other cameras still do.  I have not changed any settings.

[StephenB]

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@hthib wrote:

I have a wireless Video Doorbell that I have had for 9 months.  Normally when I arm the unit and it detects motion it will send me a notification and start recording.  The recording will then show up in my library.  Today I still get the notifications when there is motion, but the doorbell will not record.  All of my other cameras still do.  I have not changed any settings.

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Did you double-check the subscription status?

[hthib]

Currently I do not have a subscription plan.

[StephenB]

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@hthib wrote:

Currently I do not have a subscription plan.

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Cloud recording for the doorbell (like all currently sold cameras) requires a subscription.

Do you have the doorbell connected through a smarthub (VMB4540 orVMB5000)?  With direct access to local storage enabled?

[hthib]

I do not use cloud storage. I have local storage enabled. Until a couple of weeks ago I had no issue with Video Doorbell recording motion.

[StephenB]

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@hthib wrote:

I do not use cloud storage. I have local storage enabled. Until a couple of weeks ago I had no issue with Video Doorbell recording motion.

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Have you double-checked the doorbell rule in the mode(s) you are using? (making sure it is still set to record)?

I also suggest ejecting the storage and connecting it to a PC - then browsing for the recordings.  That can sort out whether the issue is recording or retrieval.

[hthib]

I checked the mode and it will not allow me to set to record. There was nothing on the storage. Plus there is nothing in the library when I get a notification.

[StephenB]

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@hthib wrote:

I checked the mode and it will not allow me to set to record. There was nothing on the storage. Plus there is nothing in the library when I get a notification.

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The only suggestion I have is to try a factory reset of the doorbell.  Remove it from the account first, and then add it back.

• https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Annoying I know (and re-installing can be difficult).

[hthib]

I am currently out of town but will try this as soon as I get back home. I will let you know the results. 
Thank You