Looking for Arlo customer service phone number

[Johntherealtor]

I’m looking for the Arlo customer service phone number

help😕😕😕

[StephenB · Accepted solution]

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@Johntherealtor wrote:

I’m looking for the Arlo customer service phone number

Don't.  Googling for a phone number will likely lead you to a scam support site.

Instead go into the support center in the app, select the camera, and scroll down to the contact section.  You'll find phone support there.

If you can't install the camera, have a subscription issue, or can't log into the app, then post back and tag the mods ( @JamesC , @ShayneS , @BrookeN ) as they can create support requests on your behalf.

[Angie7-33]

Yes! i need there number

[BrookeN]

@Angie7-33 can I help you?

[Holly1159]

I need a battery charger for the VMB3500 5 camera system. Where do I buy?

[StephenB]

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@Holly1159 wrote:

I need a battery charger for the VMB3500 5 camera system. Where do I buy?

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VMB3500 was the base.  What are the cameras?

Could be

• the original Arlo WireFree (with 4 CR123 batteries)
• Arlo Pro or Arlo Pro 2

[RizwanArlo]

Hi. 

Please can you help me connect my Arlo essential doorbell version 2001.

I changed my broadband deal and router. It is actually 1gb speed now.

I changed the settings to work on 2.4g wifi.

I have uninstalled and re installed the Arlo App, reset the arlo video doorbell and attempted to join arlo bell but it gets stuck on "searching for video doorbell" and will not go any further.

I have placed the bell and my phone next to the router but have not been successful.

[jguerdat]

Did you also remove the doorbell from your account before trying to add it back?  Since you reset the doorbell, that's needed. You can't add a device that's already in your account.

[Hairbender]

Am trying to connect arlo camera door bell to new network. Chimes when QR code but door bell won't connect to new network. Also some times bell won't reset so won't read QR code. Wifi is 100mgb and 2.4g when speed test done 50mg download and 10 upload.

[ipina1967]

I have question why my monthly bills keep going up?

[ipina1967]

answer please.

[Kattaurus]

There is no phone # listed under support in app. There is only the virtual chat bot that takes you NOWHERE. We had to close all of our bank accounts and reopen new ones, yet there is NOWHERE online in our account to update the payment method or to speak with a human being. This non-human contact with all companies is getting out of hand. They make it virtually impossible to reach them and want everything done without human contact, yet they design their websites to be as difficult as possible. I’m about done with Arlo and ready to move on to a different security system. I guess when they try to charge my payment to my now closed account, maybe THEY will reach out to ME. Damn idiots. 

[StephenB]

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@Kattaurus wrote:

There is no phone # listed under support in app

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There is a phone support option in the app (NOT my.arlo.com).  It does require that you have a camera in a subscription plan.

If you see "Library", the then navigation instructions are here:

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If instead you see "Feed" and "Dashboard", the navigation instructions are here:

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

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@Kattaurus wrote:

there is NOWHERE online in our account to update the payment method 

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https://kb.arlo.com/000062542/How-do-I-change-the-payment-method-for-my-Arlo-account

[Latoyadavis]

I need help with some storage on my camera

[StephenB]

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@Latoyadavis wrote:

I need help with some storage on my camera

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Best to start your own discussion thread, and give more specific details on what you need.

[Raghavsharma123]

I’m having the same issue, can somebody help 

[BrookeN]

@Raghavsharma123 can you explain more what you are needing assistance with, I would be more than happy to help. 

[jorrey]

Could you please help us to answer us, why ARLO charged my credit card if I didn't buy anything to you.

How I can return my money back , please advise to my email jreyes@tcce.biz.

[StephenB]

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@jorrey wrote:

Could you please help us to answer us, why ARLO charged my credit card if I didn't buy anything to you.

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Most likely scenario is someone else got (and used)  your credit card info

[BrookeN]

@jorrey I have already sent your concerns to support in another post. But yes, there is a lot of credit card fraud going on right now, someone must have got ahold of your card and used it. That is why I suggested contacting your financial institution. 

[megant24]

I have the same issue.  I found a charge today.  I don't have a subscription and I haven't purchased any new cameras.

[Hairbender]

The arlo canadian support number is

I just talked to them.

[BrookeN]

I have reached out to support regarding the charges that you received, they will reach out to you as soon as possible. However, I do suggest you reach out to your financial institution. 

[Paulfwalsh64]

What is the 800 phone number for help

[BrookeN]

If you want to post your question here, I would be more than happy to help. However, if you want to reach out directly to support click on the silhouette on the top left of the Arlo app ~ Support Center ~ Contact Support ~ And then follow the prompt. It will ask if you would like a phone call or you can do chat.