Arlo|Smart Home Security|Wireless HD Security Cameras

I get no feed or notifications

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Bellahop
Aspirant
Aspirant

I get no feed or notifications.  I can only see what is currently happening.  I pay $9.99 a month.  When I log into support it does not show that i have a device, yet they take money from my account each month.

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StephenB
Guru Guru
Guru

@Bellahop wrote:

I get no feed or notifications.  I can only see what is currently happening.  I pay $9.99 a month.  When I log into support it does not show that i have a device, yet they take money from my account each month.


Are you perhaps using a shared "friend" account?

Bellahop
Aspirant
Aspirant

No.  It's my own account.

StephenB
Guru Guru
Guru

@Bellahop wrote:

No.  It's my own account.


I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - so one of them can create a support ticket on your behalf.

ShayneS
Arlo Moderator
Arlo Moderator

I have escalated your case & someone from support will be reaching out to you as soon as possible.

Bellahop
Aspirant
Aspirant

Thank you