Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

I cannot reconnect my Arlo essential cameras they worked for awhile

Reply
Discussion stats
  • 1 Reply
  • ‎2025-06-27 09:16 AM
  • 230 Views
  • 0 Likes
  • 2 In Conversation
kevinthegolfer
Follower
Follower
‎2025-06-27 09:16 AM

No numbers on them

Labels:
0 Likes
Message 1 of 2
230
1 REPLY 1
StephenB
Guru Guru
Guru
‎2025-06-27 11:34 AM
@kevinthegolfer wrote:

No numbers on them

Look closely at the rubber seal around the charging port.  You likely will see a VMCxxxx label embossed there.  Turning the camera back and forth can help you see the reflection of that text (it is shinier than the rest of the seal).

 

Are the cameras showing as "offline" in the app?  Or are they no longer installed?

0 Likes
Message 2 of 2
219
Discussion stats
  • 1 Reply
  • ‎2025-06-27 09:16 AM
  • 231 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.