Arlo|Smart Home Security|Wireless HD Security Cameras

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guts1205
Follower
Follower

I CAN NOT  get.my cameras to connect with my phone..I have done EVERYTHING it tells me to do...still nothing. Can anyone help?

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jguerdat
Guru Guru
Guru

We don't know what "everything" means. To be able to help we need all details. WHat have you tried? What do you see? Any error messages? Are you connecting to the 2.4GHz band on your router?Is the router set to use WPA2-AES encryption for your WiFi? Have you tried resetting the cameras after fully charging them?

 

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

KittyCatHeart1
Aspirant
Aspirant

Tried 5 times iv got 2 spotlight cameras can’t get them to find my phone wifi 

im using mine inside for now is that ok ? 

iv got a subscription 

StephenB
Guru Guru
Guru

@KittyCatHeart1 wrote:

Tried 5 times iv got 2 spotlight cameras can’t get them to find my phone wifi 

im using mine inside for now is that ok ? 

iv got a subscription 


Have you tried onboarding them with a PC (browsing to my.arlo.com)?

Are these the first cameras you are onboarding to your home wifi?