Arlo|Smart Home Security|Wireless HD Security Cameras

Help accessing my account

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Emmamaxx
Aspirant
Aspirant

I changed my email but unfortunately I mistyped it and now I can no longer get into my account. Interesting that I never got a confirmation email, yet it still changed my email. 

Now I have no access to my account and therefore can not delete the camera somthsst I can use it with another account.

I reset the camera but because it is associated with my original account that I can no longer access, it will not sync with new account.

Anything In can do to be able to use my camera that is still connected to the account that I no longer have access to?

 

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StephenB
Guru Guru
Guru

@Emmamaxx wrote:

I changed my email but unfortunately I mistyped it and now I can no longer get into my account.

 


What authentication methods did you have set up?

Emmamaxx
Aspirant
Aspirant

I don't believe In have any other authentification besides my email and password.

This morning I managed to log in but had previously reset camera to factory settings. When trying to add camera it is not being recognized.

I am close to the router and I ensure the blue light continues to blink. I am on the correct network. No luck.

ShayneS
Arlo Moderator
Arlo Moderator

Are you still having an issue onboarding your camera?