Have 4500 Base and 4 Pro2 Cameras, added 3 essential cameras but can't record on these

[trhellebuyck]

I have the Arlo 4500 Base and Pro 2 4 camera package installed and working. I recently added 3 Essential Cameras to the system. They are connected and detected motion, send alerts, etc. However, I cannot get them to record and save to my library. I installed an external drive to recording to but that did not solve the issue. The cameras behave exactly like the Pro2s but don't record. Any help would be appreciated

[StephenB]

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@trhellebuyck wrote:

 I recently added 3 Essential Cameras to the system. They are connected and detected motion, send alerts, etc. However, I cannot get them to record and save to my library. 

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You need a subscription for cloud recording.  Are the cameras in a subscription plan (either the trial or paid)?

[trhellebuyck]

I installed the initial four Pro2 cameras and the hub a while ago. I have never purchased a subscription but they are still recording and online. The 3 essential cameras were purchased separately and I didn't buy a plan for those either.  

[StephenB]

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@trhellebuyck wrote:

I installed the initial four Pro2 cameras and the hub a while ago. I have never purchased a subscription but they are still recording and online. The 3 essential cameras were purchased separately and I didn't buy a plan for those either.  

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The Pro2 cameras included 7-day cloud recording.  All the newer cameras (starting with the Ultra in 2018) require a subscription for any cloud recording.  So if the trial subscription on the Essential cameras has expired, you lose the recording feature.