Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2022-04-04 05:59 PM
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WCMJTL
Follower
Follower
‎2022-04-04 05:59 PM

I just purchased from  Amazon, 4 cameras and set them up.  3 out of the 4 of them I was able to sign up for the free 3 month trial but one of them did not give me the option.  I have tried to figure out how to go back in and sign up for it on that camera, but I have had no luck.  When I go to settings - subscription only the 3 cameras are listed and I am unable to find, locate or add the other camera for the free trial.  However, all 4 cameras are activated and I am able to see them all live but only the 3 with the free trial, can I go in and see their history.  Please give me some other ideas to trouble shoot and get the 4th camera on the free trial.

Thanks!

 

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JamesC
Community Manager
Community Manager
‎2022-04-06 11:00 AM

WCMJTL,

 

Arlo Secure trials are added automatically upon syncing the camera. There is no code or special step for activation. Try removing and re-onboarding the camera and test to see if the trial is applied. If you're still experiencing an issue, please let me know and we can escalate further.

 

JamesC

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