Essential xl spot light camera -- does not record video

[freelee]

I have 4 camera's and the Essential spot light does not save videos??  see attached pic below .. the record link is available but washed out.  Thanks for you help - Lee Freeman

 

 

[StephenB · Accepted solution]

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@freelee wrote:

I have 4 camera's and the Essential spot light does not save videos??  see attached pic below .. the record link is available but washed out.  Thanks for you help - Lee Freeman

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Do you have a subscription for the camera?

If not, is the camera connected to a base station?

You need a subscription for cloud storage.

[freelee]

I have four Arlo cameras and only one does not record. I don't have a subscription nor a base station.  I thought Arlo provided free recording for up to 30 day in the cloud.  Help!!

[StephenB]

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@freelee wrote:

 I thought Arlo provided free recording for up to 30 day in the cloud. 

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Absolutely not.  That requires a subscription (cost for unlimited cameras in the US is $9.99 per month).  You do get a free trial subscription for 3 months when purchasing, but after that you need to get a paid subscription.

[Kevtom]

Then why do the other cameras record without a subscription?

[StephenB]

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@Kevtom wrote:

Then why do the other cameras record without a subscription?

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Because the older cameras were sold with free 7 days of cloud storage.

Arlo stopped offering that for new models back in 2018 (starting with the Ultra). But they continue to provide it for the old models.