Arlo|Smart Home Security|Wireless HD Security Cameras

Essential camera not charging

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AG25
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Had camera for over a year and has charged fine in the past via the micro cable provided at purchase. Now the camera will not charge. The battery charging signal won’t appear when cable is plugged in. The outlet is not the issue. Did a reset of camera, restarted camera, removed and readded camera. Camera is up to date on firmware. Any thoughts on additional troubleshooting?

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TomMac
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Guru

Could be battery or charging supply/cable...

another battery? or swap battery to another camera and see if problem follows.

Is camera fully seated in housing? needs to click in place.

 

Do you have a multi meter?

If so, check

1) possible battery voltage

2) continuity on cable

3) output of charger thru cable

4) clean gently with pencil eraser on camera contacts

 

Also if battery is to low in voltage it will not charge so attempt about 5x if charge indicator fails

 

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