Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Essential Wire-Free Video Doorbell Time Zone not Setting

Reply
Discussion stats
  • 4 Replies
  • 551 Views
  • 0 Likes
  • 2 In Conversation
OandM
Aspirant
Aspirant

I have the latest firmware and have been trying to set the time zone on my Wire-Free door bell from Pacific Time (US/Canada) to Eastern Standard Time (US/Canada) but the system won't accept the change and keeps reverting back to Pacific Time.  There is no "ok" or "accept" button after I choose the correct time zone.  I've also tried making the change on the desk top and my mobile app.  Any help would be appreciated.

4 REPLIES 4
ShayneS
Arlo Moderator
Arlo Moderator

Have you tried adjusting the timezone within your phones native settings? 

OandM
Aspirant
Aspirant

I have an iPhone and it automatically sets my time zone, but yes, just in case I did check and it’s set correctly to Toronto which is US/Canada EST. I have also tried to change the time zone on my computer not on the app and it keeps changing it to Pacific time. 

ShayneS
Arlo Moderator
Arlo Moderator

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

OandM
Aspirant
Aspirant

Somehow it just fixed itself!!???  There must have been an update to the app to fix the glitch.