Arlo|Smart Home Security|Wireless HD Security Cameras
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Door bell camera has no sync tone

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  • ‎2023-08-07 03:48 PM
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Amyjb77
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‎2023-08-07 03:48 PM

For Mother’s Day I ordered my mom, a doorbell camera, but it will not connect with our system. When we try to get it to connect, it has no tone when syncing

We have several other cameras on the system and have used this for several years and never had an issue. I am wanting to possibly return this camera and get a new one, but can’t even find a phone number to call to try and talk to someone. Is there anyone that can help? 

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jguerdat
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‎2023-08-08 06:38 AM

Are you trying to connect to WiFi or to a base or hub? We need all details to be able to help - what have you tried and what do you see? Any error messages? Have you tried the reset procedure?

 

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

 

Since you bought this for Mothers Day, I suspect you're outside of the return privilege. However, if you have a subscription of any sort, you can use Settings, Support (Center) to choose your camera and start talking to official support.

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