Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Cannot log in because my email and cell phone have changed. How do i get someone to help?

Reply
Discussion stats
  • 1 Reply
  • ‎2022-01-19 02:19 PM
  • 361 Views
  • 0 Likes
  • 2 In Conversation
SoybeanDoc
Follower
Follower
‎2022-01-19 02:19 PM

Due to retirement, I have changed cell phones and email and do not have access to my account email and cell number so 2-step verification crashes my attempt to log in.  How to I get help to get into my account and change cell number and email?

 

Labels:
0 Likes
Reply
Message 1 of 2
361
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2022-01-20 12:02 PM

To reset your password or the email address associated with your Arlo account, you will need to have access to the original email address you used to set up the account. For more information on how to change the email address after you've accessed the original account, take a look here: How can I change my Arlo email address?

 

JamesC

0 Likes
Reply
Message 2 of 2
343
Discussion stats
  • 1 Reply
  • ‎2022-01-19 02:19 PM
  • 362 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.