Cannot get other two arlo essential spotlight cameras to connect to WIFI.

[MICAHMAN]

I am having the worst time with my three cameras. Only one of them will connect. I cannot get the other two to be discovered. I know I am connected to a 2.4GHz network (Verified). I can scan the QR code, and I get the chime. After that, it times out, blink amber rapidly and shuts off and stops trying to connect, and i would press the sync button again, at which point it would just search for two minutes before saying it could not find a device and i would start over again. I have tried PC, android, and IOS. Nothing is working. I have looked all over the forums, and have even tried getting Arlo involved. I have not even gotten an email back from them. Is there anyone else who has had this problem?

[JamesC]

MICAHMAN,

Try factory resetting the cameras before going through the sync process. To factory reset, follow the instructions listed here: What is the button on the bottom of my Arlo Essential wire-free camera?

JamesC

[Lightneen]

I'm having the same issue with 2 essential spot light cameras. After chime they won't finish the update or find the camera. Can't get online

[JamesC]

Lightneen,

Have you attempted the factory reset process outlined in the article above?

JamesC

[Ddouble]

I am experiencing pretty much the same problem with my new essential camera. I have not been able to get it to connect no matter what I have tried. I have tried various phones, two different 2.4GHz WiFi networks, Uninstalled and reinstalled the app, and reset the camera several times. I follow the procedure, the camera chimes when viewing the QR code, but the camera is never found. I have verified that my phone is connected to the 2.4GHz network.

I tried to use the livechat support. But after waiting and giving my info to someone who redirected me, I saw my chat was ended with a message that no product specialist was available. This is frustrating. I was planning on purchasing more of these once I proved one out. Not looking good!

[Ddouble]

I figured I would give an update. I tried the livechat option again, and I was able to chat with a real live technician. We were making some progress when I managed to lock up my Chrome browser and lost the chat session. AT that point it we were about to look at the wireless access point settings I was using. I went to try to find the admin password for the WAP and my wife asked me what I was doing. She decided that she wanted to try it. So, she downloaded the Arlo app to her new Samsung phone and tried to sync with the camera. Amazingly, it connected right up and was able to configure the camera. Now I had already tried my old HTC 10 as well as my LG V35 with zero success. I have not even tried to figure out what exactly the problem was. Bottom line is that the camera is connected and working. 

[pdschee]

Same problem. Just did a factory reset. Holding sync button down 10-15 seconds and waiting for 3 flashes of the amber light. Tried syncing and it worked

[Bart85]

Even after factory restart, I cannot connect my camera

[JamesC]

Bart85,

At what point are you experiencing an issue? What LED behavior are you seeing?

JamesC

[Jcnbaseball13]

I have done 3 other cameras and all synced just fine. I get to the last one and i turn on camera it blinks blue, I scan QR code it chimes, it starts searching for camera. The camera blinks blue roughly 10 times then just stops and it keeps searching until it says it can’t find anything. I have factory reset by holding down for 10 to 15 seconds it blinks amber 3 times, then I tried it and still nothing. I’ve plugged it in to charge and the led light is solid blue. I’ve tried to get closer the WiFi router. I’m not sure where to go from here.

[pdschee]

Not sure, if you have the camera on the Arlo ap as a set up camera , remove it and then factory reset and then add it back on the Arlo ap.

[Jcnbaseball13]

It won’t connect to app at all. Brand new. I reset it last night Again going to see if it works when I get home

[beto38]

Hi, Im having the same issue. I have tried everything with arlo tech support and they couldn't find a way around this problem. Any luck so far?

Im about to return this product.

[JamesC]

beto38,

Try factory resetting the cameras before going through the sync process. To factory reset, follow the instructions listed here: What is the button on the bottom of my Arlo Essential wire-free camera?

JamesC

[beto38]

I tried to reset several times. The issue continues......

[JamesC]

beto38,

If you still experience the same behavior, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

JamesC

[beto38]

Dear James,

I have contacted the support team several times and they still won't fin a solution.

I believe it will need a software update since several of us in this blog are having the same issue.

Regards.

[connolt]

I have a Arlo Pro 3 spotlight camera that connected with my Apple ipad. However, when I tried installing a potlight (a few months later), I would get a successful chime and then it would time out. This happened with my tablet and iphone. Uninstalled the app and reloaded it, same thing. Reset the router, same thing. Reset the the modem, same thing. Finally loaded the Arlo app on to an Amazon Fire 8 and it connected on the first try.

[Arlouser031521]

Same issues have tried everything I’ve read and still won’t connect. Such awful products. I just bought them 2 months ago

[AztecRay]

Ok. It's 3-18-21 and just received my 3 essential spotlight cameras. Had the same problem like everyone. What worked for me was first charging all 3 first, then do the qr code scanning and it worked. Before the success, I reset them and reset the router and nothing worked until I charged each one before syncing them

[Drackir]

Well same here.
Tried everything, different devices, networks.
Full charge doesn't work either and I actually never thought it would change anything either.

[McCranium]

I recently added my wife as a guest to the essential cams. This prompted her to go through the setup again (kinda silly imo), once she proceeded to the connecting to the ca! I realized she was on the wrong wifi network (a 5ghz network). Needless to say she was unable to connect to the cam. I removed the cam from the app, reset it and tried connecting to the correct wifi on my device and the cam and it would not connect. I've tried all the steps in this post with the exception of rebooting the router and charging the cam. I'll perform both of these with an additional reset between and report back if anything works. 

Thanks all!

[McCranium]

Well, step one I fully charged the cam, reset it and then tried to connect it again. No dice, the blue light stops flashing but the app is still searching for the cam. I'll try the reset of the wifi router next but this is harder to do during the work day as everyone is zooming or on Teams etc. Thanks global pandemic! 

[McCranium]

So the funny thing is with this issue is that I can actually see the camera on my wifi network (see image below).

However, it will still not detect in the Arlo application, something is awry here. Any awesome ideas for us to try support? 

[McCranium]

Just a quick follow up. I've reset the camera a number of times, cleared the cache on the Android app,unistalled and re-installed the app, tried a different 2.4Ghz SSID and reset the Wi-Fi router. None of these have worked so far. Does the Arlo camera require a specific Wifi channel on the router (e.g. Channel 1 or 11)? I'm pretty stumped at why multiple factory resets have not resolved this issue.