Camera won’t connect to the app

[Chucklonghenry]

Hi, my camera keeps timing out before my phone app finds it. Am I missing something?

[StephenB]

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@Chucklonghenry wrote:
Hi, my camera keeps timing out before my phone app finds it. Am I missing something?

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What camera do you have?

Are you trying to connect it to a base station?  Or to your home wifi?

If you are connecting it to your home wifi, are you hearing a chime after you scan the QR code?

[Chucklonghenry]

Hi Stephen
I have an Essential with the spot light and yes, connecting to the WiFi. Yes, hearing the chime… I’m getting more then frustrated!! Lol

[StephenB]

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@Chucklonghenry wrote:
Hi Stephen
I have an Essential with the spot light and yes, connecting to the WiFi. Yes, hearing the chime… I’m getting more then frustrated!! Lol

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If you can disable 5 ghz wifi in your router, then do that temporarily before on boarding.

Make sure you are selecting the Essential Spotlight model when you add device - if you select Essential, then it won't work.

Also, you can try logging into my.arlo.com on a PC, and onboard from the web browser.  That sometimes will work when the app doesn't.

[Chucklonghenry]

I hate to say it but, I don’t know how to disable the 5G part of the router.
I’ll try and log on from a computer and see what I can find there. Obviously, doing it from my phone isn’t working! Also, I downloaded the app to the iPad and it did the same thing, nothing.
I just bought the thing today and can’t find any phone numbers on the site or app to actually call someone!

[StephenB]

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@Chucklonghenry wrote:

I just bought the thing today and can’t find any phone numbers on the site or app to actually call someone!

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Unfortunately, the support options in the app don't show up until you onboard at least one camera.  Something Arlo needs to address.

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@Chucklonghenry wrote:
I hate to say it but, I don’t know how to disable the 5G part of the router.

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Normally you'd browse to the router's admin page - often the password is printed on the router.  Then look at the wifi settings.

Typically you access the web page by browsing to 192.168.0.1 or 192.168.1.1.  There are other possibilities, but those are the most common.

[Chucklonghenry]

I don’t even have a password on the router! 
Thanks for your help! I didn’t mean to take up your Saturday night! 
Enjoy the rest of your weekend my friend!

[shannon003]

Ive got the exact same camera, doing the exact same thing. you scan the barcode, it chimes to connect before the app finds it, the camera shuts off the blue light quits blinking. i had the cameras connected before and then the battery got low so when we went to charge thats when it acted up. wifi pw is correct, essential spotlight camera correctly selected, forgot wifi and started over, reset cameras is just a few things that weve tried. its still not working.