Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Camera not connecting to App

Reply
Discussion stats
  • 1 Reply
  • ‎2023-05-04 06:23 PM
  • 1244 Views
  • 0 Likes
  • 2 In Conversation
Boxers
Follower
Follower
‎2023-05-04 06:23 PM

My essential spotlight cameras are connecting to my wifi but will not connect to the Arlo app. I've tried everything I can think of. Even un installing the app and reinstalling it. Nothing has worked. Please help

Labels:
0 Likes
Reply
Message 1 of 2
1,244
1 REPLY 1
StephenB
Guru Guru
Guru
‎2023-05-05 04:48 AM
@Boxers wrote:

My essential spotlight cameras are connecting to my wifi but will not connect to the Arlo app. I've tried everything I can think of. Even un installing the app and reinstalling it. Nothing has worked. Please help

  1. If you can disable 5 ghz wifi in your router, then try doing that while onboarding.
  2. If you have a PC (Windows or Mac) try onboarding from the PC (browse to my.arlo.com).

 

What is the brand/model of your router?

0 Likes
Reply
Message 2 of 2
1,233
Discussion stats
  • 1 Reply
  • ‎2023-05-04 06:23 PM
  • 1245 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.