Browser version - Mode tab never loads.

[psrichmond]

Hello I just installed 3 of the Arlo Essential Wire-free cameras.  The app seems to be fine, but when I try to access the Mode tab on my PC browser, it immediately shows a message saying "Please Wait" and never does anything.  Is this a bug?   I've tried a few different browsers, but keep getting the same result.  This is frustrating, as there is no way to arm or disarm the cameras.  Please help.

Thanks

[psrichmond]

Also, it appears that the entire page is frozen.  The only way out is to close the browser or hit Back.  

[StephenB]

Does it act the same way if you use incognito/private browsing?

[psrichmond]

Hello, 

Thanks for the reply.  Yes it does act the same way under incognito as well.  I have also tried different PC's and browsers.  Same thing. 

[StephenB]

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@psrichmond wrote:

Yes it does act the same way under incognito as well.  I have also tried different PC's and browsers.  Same thing. 

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FWIW, my own system isn't doing it.

If you have security software running on the PCs, you might try disabling it.

Another option is to try Arlo support - use the support section of the app.  If you have a subscription (likely you do), you should see a phone option.

[psrichmond]

Thanks for your reply.  I just tried it on a third PC and I'm still having the issue.  All three computers that I attempted this on have different AV software and different specs.  It must be the cameras, or the router.    

I might have to try support. 

I'll be very curious to know if anyone else is experiencing this?

[JamesC]

psrichmond,

i've not been able to reproduce this issue. To isolate the issue further, try disabling the anti-virus software (temporarily) and test to see if that allows different behavior.

JamesC

[psrichmond]

Thanks for the reply.  

I tried this and it did not help.  

[RegularJoe]

Mine is doing it, too.

There is another user in a different thread complaining of the same issue....

[psrichmond]

Thank you!  I'm glad I'm not the only one.  I have tried everything except swap out my modem and router (that should not be necessary).  Hope this gets out and they find a bug to fix.  

[JamesC · Accepted solution]

This issue should now be resolved. Please let us know if you continue experiencing this issue.

JamesC