Battery not charging right Arlo Essential

[BrandiKitty6]

My camera blinked blue while charging then turned solid blue like it’s fully charged. However on my app it shows it completely dead. Why?

[Dannybear]

Is the camera still online and what app you using that says the battery is dead?

[BrandiKitty6]

No it’s offline. It says charge battery, battery level is too low. & I’m using the Arlo Secure app.

[Dannybear]

If the battery level is too low then the camera will not allow you to charge the battery for safety.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

[StephenB]

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@Dannybear wrote:
If the battery level is too low then the camera will not allow you to charge the battery for safety.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

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The Essential's battery can't be removed, so this KB article won't help.

@BrandiKitty6:  If you have a subscription you could try using your Arlo phone support.  Look in the app's support area, don't attempt a google a phone number - that will lead to a scam support site.

You could also try using a different charger if you have one. 

[jguerdat]

I'd still try the process in the camera...

[BrandiKitty6 · Accepted solution]

UPDATE: I spoke with support. Seems my camera must've disconnected from the app. That's why the camera would show fully charged but the app would show it was completely dead & not charging. Solution: press sync button for about 10-20 seconds. Reconnected my camera  & we're good to go!

[dmshaw10]

How do you sync the camera

[BrandiKitty6]

I know for the Arlo Essential Spotlight cameras there's a button on the bottom by the charging port. Hold it down for 10-20 seconds. That's what reconnected my camera back to the app.