Arlo essential camera. Can’t make the modem run at 2.4g

[Braiththebream]

I purchased a new camera but it doesn’t want to hook up on 5g and I can’t make the modem run at 2.4 g

[StephenB]

---

@Braiththebream wrote:

I purchased a new camera but it doesn’t want to hook up on 5g and I can’t make the modem run at 2.4 g

---

What router/modem model do you have?

[Braiththebream]

It is an Archer VR1600 Ver2.0.

[StephenB]

---

@Braiththebream wrote:

It is an Archer VR1600 Ver2.0.

---

Per the 1.0 manual, you can disable the 5 ghz wifi from the router's web ui.  See page 75 here:

• https://static.tp-link.com/2019/201907/20190731/1910020873_Archer%C2%A0VR1600v(AU)_UG_V1.0.1.pdf

Likely this is done the same way with version 2.0.

You can re-enable 5 ghz wifi after you succeed in onboarding.

Security needs to be set to WPA2 (you might just see WPA/WPA2 Personal in your router settings).  Punctuation in the network name (SSID) and password can sometimes get in the way, so if you use punctuation in them you might need to remove it.