Arlo app will not display full screen when streaming

[gnarkill3332]

I've had Arlo products for years, and recently the app will no longer go full screen. When I open a stream on a camera, and press the full screen button the app will rotate and attempt to show the camera, but immediately goes back to portrait mode and stops the camera feed. I have uninstalled/reinstalled, cleared the cache and storage, signed out and signed in. These cameras are essentially (get it) useless if I can't view them in real time. I tried to get chat support in the app, and even though I pay for a subscription to Arlo (like, $165 per year just to look at my cameras) I wasn't entitled to chat with someone for support. Insane. So - who knows how to fix this?

[ShayneS]

Thank you for the feedback, I have notified Support, and someone will be reaching out to you as soon as possible.

[gnarkill3332]

Can you bump this? Haven't heard anything about this in a while.

[ShayneS]

@gnarkill3332 

Did you receive an email or call from the support team? Do yo have a case number available?

Thanks 

[gnarkill3332]

Case 43881159 (same case)

Last contact was 2/16, "your patience is truly appreciated." Nothing since, same issue still occuring.

Thanks

[ShayneS]

I escalated this for you, someone should be reaching out shortly. 

[phansford]

I am having the same issue.

I have Case Number: 00598417 open for a long time now and keep going round in circles with no help or support.

Can you escallate mine again too please.

[ShayneS]

@phansford 

I have notified the appropriate team and support will be reaching out as soon as possible. 

[_sd]

This issue persists on my Pixel 7 Pro running v 4.16.1_28692 of the Arlo app on the latest release of Android 14. I have attempted clearing caches and uninstall/reinstall of the Arlo app and the issue remains. Please advise of a resolution.

[ShayneS]

Hi @_sd 

Can you provide more detail regarding the symptom you are experiencing?

[phansford]

They all sound similar to my case (00598417)

Any chance you can nudge that to. 

I've submitted logs 5 times now...