Arlo Essential outdoor with spot light will not sync

[ND123]

I have two essential outdoor cameras with spotlight - both worked fine some time ago, now only one will work.  For the one that will not work I have tried resyncing and I can get a chime from the QR code but it just won't complete syncing.  I've also done a factory reset.  I'm paying a plan for multiple cameras but only one will work. Driving me crazy.  Camera is fully charged, wifi is fine.  There's no reason for it. 

[jguerdat]

Why not contact official support using Settings, Support (Center)? Choose your camera model and scroll down to Contacts to start the conversation.

[ND123]

I tried this and it just connects to a useless robot. I’m paying for multiple cameras but can only use one 

[StephenB]

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@ND123 wrote:

I tried this and it just connects to a useless robot. 

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You should also see a phone support option in the contact section.  It's available between 6 am and 6 pm US pacific time.