Arlo Essential - no library recordings

[atwelreb0]

Camera’s are detecting motion and sending me notifications but aren’t saving anything to the library so I can’t go back and see what the motion was.
The firmware is completely up to date too.
What do I do to fix this?

[dcfox1]

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@atwelreb0 wrote:
Camera’s are detecting motion and sending me notifications but aren’t saving anything to the library so I can’t go back and see what the motion was.
The firmware is completely up to date too.
What do I do to fix this?

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Has your 3 month trial  run out? You need  subscription for cloud recordings. 

What options will I have when my Arlo trial ends?

[atwelreb0]

I’ve only had the cameras for a couple weeks, maybe I need to set the subscription up still
I hadn’t thought to check

[dcfox1]

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@atwelreb0 wrote:
I’ve only had the cameras for a couple weeks, maybe I need to set the subscription up still
I hadn’t thought to check

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If you only had them for a couple of weeks they should be in your 3 month trial which usually is automatic upon set up. Also make sure they are set to record in mode- rules if they never recorded. 

What are modes and rules and how does Arlo use them?