Arlo Essential Outdoor Spotlight - Disconnected and then reconnected and now will not stay online

[NaomiLaura]

I have an outdoor wireless essential spotlight camera which had been hooked up to a vacation home. We had to disconnect it for a time - I removed it from the Arlo app - and now we are receconnecting it. However, after connecting and updating firmware it appears for a brief moment and then goes offline. The battery is fine. The wifi is working. My app is up to date. I have called for support but so far we have not found an obvious answer as all parts of the equation - camera, wifi router, phone, app - are all working correctly.

Any idea what could be going on? We even restarted the camera and the wifi. No luck.

[jguerdat]

What happens if you move the camera for testing? Any new or moved wireless devices that uses the 2.4GHz band that's near the camera?