Arlo Essential Free Trial Billing

[cainweb]

I signed up for the Arlo Smart Premier Multi Camera free trial May 12, 2021 that ends June 13, 2021. My credit card was just charged April 14,2l021 $10.89. Why? This is not authorized and I should not be paying anything for 2 more months.

[dcfox1]

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@cainweb wrote:

I signed up for the Arlo Smart Premier Multi Camera free trial May 12, 2021 that ends June 13, 2021. My credit card was just charged April 14,2l021 $10.89. Why? This is not authorized and I should not be paying anything for 2 more months.

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The 3 month trial starts on it's own at cam activation. You don't have to do anything.  If you signed of for a plan as you said it will over ride the free trial so probably while you got charged. 

[JamesC · Accepted solution]

canweb,

As mentioned by dcfox1, the trial plan is automatically applied when you first set up your essential cameras. You should not need to subscribe or enter credit card information, if you selected a subscription plan and entered your credit card information prior to the trial ending, that is the reason you were charged.

JamesC

[cainweb]

After chatting online with the customer service that is what the situation was - I had selected a plan and it was charging me. I canceled the subscription and my money was refunded. Thanks for the help.