Arlo Customer Service Fails

[Fred_J]

I purchased a set of 4 Arlo cameras at a local Best Buy on May 23, 2024. After setting them up, we enjoyed the security of feeling safe knowing that they operated as designed. Once my trial period was finished, I began attempting to purchase a plan with which we would still have benefit of the cameras, but to no avail. Several chatbot attempts and emails were a complete waste of time and effort. It's as though Arlo was avoiding my efforts to set up a plan like the plague. I finally gave up and today returned the cameras to Best Buy for a full refund. I would never suggest nor recommend the Arlo company to anyone thinking of setting up cameras for their place of residence. 

Disgruntled and Dissatisfied Customer

[BrookeN]

I apologize you were not able to receive the support you were needing to set up a subscription. If you happen to still have the devices I would be more than happy to have support reach out to you to assist. Please let me know if I can be of any assistance.