Arlo Base VMB4000 cannot connect to Arlo Essential Security Camera and base, even when all lights on

[Meggy888]

Hello, 

I have Arlo Base station VMB4000. The base station is online because it there are three green lights that are on. I cannot connect to the base station. I also cannot connect to the security cameras, since I cannot connect to the base. The base is online, but I cannot connect it to the APP. This started on March 5th, 2023.  All of my products are not working at the moment. I wasted money, since I bought three new cameras November 28, 2022! Please help or give me refund.

[StephenB]

Did you try power cycling the base?

[Meggy888]

Yes, I reset the base and my router many times. Does anyone have arlo essential camera that is still working? 

[jguerdat]

There's plenty of them out there working or this place would be nothing but complaints.

WHat have you tried besides power cycling them (which isn't a reset)? What do you see when logging in and moving around the app? Any error messages? Have you tried the web client at my.arlo.com?