Arlo|Smart Home Security|Wireless HD Security Cameras
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App doesn't find essential camera

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  • ‎2023-08-25 06:50 AM
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carm3154
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Follower
‎2023-08-25 06:50 AM

I have the Essential outdoor camera. It used to work fine. Now I'm trying to set it up in a new home. I've removed it from my devices, factory reset several times, I'm on a 2.4ghz network. I hear the chime when trying to connect the camera, but after I press continue, it waits for like 5 minutes and then says "no cameras were found."

 

Are there any other troubleshooting steps I can try?

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JamesC
Community Manager
Community Manager
‎2023-08-28 11:29 AM

carm3154,

 

It sounds like the factory reset may not have completed successfully. Be sure to follow the steps as listed here: https://kb.arlo.com/000062560/How-do-I-factory-reset-my-Arlo-Essential-Indoor-Camera#:~:text=To%20Fa...

 

JamesC

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